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Quality Assurance

With business excellence in mind, the companys management and human resources actively contribute to improving internal processes with the aim of providing reliable products and services, and increasing the satisfaction of domestic and overseas customers.

The company implements a modern Quality Assurance System and is certified according to the International Quality Standard ISO 9001:2000 - EN ISO 9001/2000 by the certification agency TUV HELLAS (TUV NORD) SA.

 

ISO Certification

Increased demands for organization and the company’s commitment to constantly improving customer service lead to the development of an integrated management information system, through which it safeguards the supply of information needed to present the true overall picture of the company and its subsidiaries.

The company has:iso_sima

  • ERP software (Atlantis) from the company Altec
     
  • WMS software (Logistics Vision) from the company Mantis
     
  • CRM software (Siebel) from the company Oracle
     
  • MIS software (QlikView) from the company Qliktech
     
  • Sales Force Automation software (PocketBiz Sales) from the company Sieben
     
The same information systems are also used by the subsidiary company GENERAL COMMERCIAL OF NORTHERN GREECE.

The company’s facilities both in Athens and in Thessaloniki operate using the most up-to-date equipment with the aim of reducing the companies’ operational costs as well as optimizing the services provided to customers. 

The company is committed to constantly strengthening human and technological resources. 
With a view to achieving the afore-mentioned objectives, seminars on a variety of topics are held regularly at company headquarters.
 
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